How To Respond To A Complaint. Previously, thank you first because someone has used the facilities of the company that finally complained. Here’s an example of a way to respond to an angry customer who had a bad experience.

Provide a specific apology that acknowledges any mistakes on your end. No matter the business or the complaint, the first two steps to resolving a customer complaint are the same. If a customer emails a complaint, the agent’s response should include specific remedies, both at a high level and for the aggrieved customer.